This Privacy Policy explains how The Weekend Companies LLC d/b/a Pawsitive Telehealth ("we," "us," or "our") collects, uses, and protects your information when you use the Pawsitive Telehealth website and mobile app.
1
Information We Collect
We collect the following types of information:
Account Information: name, email address, password, phone number
Pet Information: species, breed, age, medical history, and symptoms provided during consultations
Payment Information: billing address and payment details (processed securely by Stripe; we do not store full card numbers)
Consultation Data: video recordings (where consented), chat messages, notes, prescriptions, and other consultation records
Usage Data: IP address, browser type, device information, pages visited, and session duration
Vet Credentials: license numbers, DEA registration, state certifications, and identity verification documents
2
How We Use Your Information
Facilitating telehealth consultations between Clients and Vets
Processing payments and managing subscriptions
Verifying veterinary licenses and credentials
Sending appointment confirmations, reminders, and service notifications
Complying with state veterinary practice acts and telehealth regulations
Improving Platform functionality and user experience
Detecting and preventing fraud or unauthorized use
3
Veterinary Medical Records
Consultation notes, diagnoses, prescriptions, and related records generated during a Pawsitive Telehealth session constitute veterinary medical records. These records:
Are maintained by the consulting Vet under their professional obligations
Are retained by Pawsitive Telehealth for a minimum of three years from the date of service
May be shared with other treating veterinarians with your consent
Are accessible to you upon written request
Medical records are treated with the highest level of confidentiality. They are never sold to third parties and are disclosed only as required by law or with your explicit consent.
4
Information Sharing
We do not sell your personal information. We share information only in the following circumstances:
Between Clients and Vets: information necessary to provide the consultation
Service Providers: Stripe (payments), Cloudflare (video/TURN), AWS SES (email), and cloud infrastructure providers, each bound by confidentiality agreements
Legal Compliance: when required by law, subpoena, or court order
Veterinary Licensing Boards: in the event of a complaint or investigation involving a licensed Vet on the Platform
Business Transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to users
Mobile numbers and text message (SMS) consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.
5
Data Security
We use industry-standard security measures including TLS 1.3 encryption for data in transit, AES-256 encryption for data at rest, role-based access controls, regular security audits, and secure session management. No system is 100% secure. In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable law.
6
Data Retention
Account data is retained for the duration of your account plus 3 years
Consultation records are retained for a minimum of 3 years from date of service
Payment records are retained for 7 years for tax and accounting purposes
You may ask us to delete your account at any time, in the app or on our Delete Your Account page. We review each request and email you once it's done. We delete your sign-in, profile, contact, marketing and support data, cancelled bookings and, for vets, license documents. Records of visits that weren't cancelled are kept as veterinary records law requires, along with the treating vet's name and license number
7
Cookies & Tracking
We use essential cookies for authentication and session management. We do not use third-party advertising cookies or sell browsing data to ad networks. You can disable non-essential cookies in your browser settings without affecting core Platform functionality.
8
Children's Privacy
The Platform is intended for users 18 and older. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us immediately at privacy@pawsitivetelehealth.com and we will delete it promptly.
9
Your Rights
Access: request a copy of the personal data we hold about you
Correction: request correction of inaccurate or incomplete data
Deletion: have your account and personal data deleted (subject to legal retention requirements). See how to delete your account
Portability: request your data in a machine-readable format
Opt-Out: unsubscribe from marketing emails at any time
10
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act: the right to know what personal information is collected and how it is used, the right to opt out of the sale of personal information (we do not sell personal information), the right to non-discrimination for exercising CCPA rights, and the right to request deletion. To exercise these rights, email privacy@pawsitivetelehealth.com.
11
Changes to This Policy
We may update this Privacy Policy at any time. We will notify registered users via email of material changes. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.
12
Text Messages (SMS)
If you give us a mobile number and check the separate SMS consent box, we use that number only to send the appointment or account text messages you agreed to (see section 16 of our Terms). We keep a record of your consent: the number, the date and time, where you gave it, and the wording you agreed to.
We do not share or sell your mobile number or SMS consent with third parties or affiliates for marketing or promotional purposes.
We use a messaging provider (Amazon Web Services) solely to deliver our texts. It may not use your number for any other purpose.
Reply STOP to any message to opt out at any time, or HELP for help. Message and data rates may apply.
