Delete Your Account

The quickest way is right in the Pawsitive Telehealth app. Your account is deleted straight away.

• Pet owners: open the Account tab and tap Delete my account and data. If you booked without signing in, sign in with your email first so we know the account is yours.
• Veterinarians: open More, then Settings, and tap Delete my account and data at the bottom.

Cancel any upcoming appointments first. An account with appointments still ahead can't be deleted, so nobody is left waiting on a call.

• Pet owners: your sign-in, sign-in codes and app sessions on every device, notification registrations, cancelled bookings (appointments that never took place) and their messages and call data, any website account (name, phone, address, password) and pet profiles no kept visit refers to, waitlist and support form messages, and our marketing records for your email.
• Veterinarians: your platform subscription is cancelled immediately, your booking page is taken offline, and your profile is removed: bio, photo, phone, address, practice name, specialty, hours, time off, promotions, license documents, license requests and your sign-in. You can no longer log in.

Visit records are veterinary medical records. State law requires them to be kept for a number of years after the visit, so they are not deleted: every appointment that wasn't cancelled, with the vet's notes, discharge summaries and visit messages, the owner's name, email and phone and the pet's details on it, and the treating vet's name, license number and licensed states. Payment records are kept for tax and accounting purposes. Records are kept only as long as the law requires and are never used for marketing.

No longer have the app? Send us a request and we'll confirm it with you at that email address before deleting anything.